Warranty

Warranty & Return Policy

All Zemits professional devices are covered by a 24 -month warranty. The warranty excludes normal wear and tear, accessories, and parts such as tips, handpieces, and other related items.

Untrained use voids the warranty.

Damage resulting from misuse or lack of maintenance also void the warranty.

Upon receiving your order, you have 7 days to report any damages, such as dents, scratches, cracks, or missing components.

The warranty covers necessary repair parts and labor costs for repairs, but the customer is responsible for all incurred shipping costs to and from Elara Aesthetics.

If a replacement device is granted, the warranty time frame remains the same from the original purchase date.

Elara Aesthetics is not responsible for revenue loss due to downtime required for repair, replacement, or shipping time.

Damage caused by unauthorized product modifications, improper voltage supply, or usage with malfunctioning or damaged power surge/power strip/wall outlet, abuse, improper packaging, or inappropriate use/use prior to successfully completing the training course is not covered by this warranty. All incurred costs will be the responsibility of the customer.

Refund & Return Policy

Customers must notify Elara Aesthetics within 30 days of equipment/parts malfunction and obtain authorization before shipping equipment back for any repair or replacement. Elara Aesthetics will not accept returned units without prior written authorization from a Customer Service representative.

Items must be in brand-new, unused condition and returned in the original packaging. We strongly recommend retaining the product’s packaging for 30 days after receipt. Please note that if the device is returned in an unclean condition, a cleaning fee may be assessed based on the extent of cleaning required to restore the item to its original state.

Equipment is not eligible for refunds after 30 days from the delivery date. Equipment that is outside the 30-day guarantee and/or not returned in the original packaging will not be considered for a refund.

Products purchased through third-party financing or in-house financing are not eligible for return or refund.

Items returned within the first 30 days without the original packaging or in used/not sellable condition are subject to a 30% restocking fee. Elara Aesthetics reserves the right to refuse any returns depending on the condition of the returned item.

Return shipping costs are the customer’s responsibility and are non-refundable.

Customers are responsible for properly packaging products for return to the Elara Aesthetics facility to avoid any possible damage during shipping transit. Any damage resulting from inappropriate packaging or insufficient protection inside the shipped box is the customer’s responsibility. Each accessory must be packed individually and carefully protected with bubble wrap, styrofoam, or similar material, and any screen on the unit must also be carefully covered during transportation. Items returned must be tightly secured inside the package with accessories safely protected to avoid damage due to shifting during transportation.

Custom products are final sale and are not eligible for returns, exchanges, changes, or alterations.

Refunds are contingent upon the condition of the equipment, packaging, date of purchase, and must be pre-authorized. If a refund is granted, it will be issued within 90 days.

Any order cancellation must be requested to Elara Aesthetics within 24 hours of placing the order.

Refunds are only issued for the cost of the equipment/products. All shipping and handling fees are non-refundable.

Disclaimer

All products on www.elaraesthetics.com website are intended for cosmetic use.

All products on www.elaraesthetics.com website are not intended to treat or diagnose any medical conditions.

In very rare cases, there may be a slight variation in appearance between equipment listed on elaraesthetics.com and equipment shipped to consumers. This is attributed to occasional minor design changes by the manufacturer and in no way compromises the function(s) or quality of the equipment.

The information on this website or any advice given by any Elara Aesthetics consultant or educator is not intended for the diagnosis or treatment of medical conditions and should not be used as a substitute for professional medical advice. Use at your own risk.